Frequently Asked Questions
Measures taken in the context of COVID-19
Sanitary measures taken on board, in accordance with the decree 2020-663 of May 31st 2020.
What are the measures about our coaches?
Our coaches are clean with disinfectant at the end of each day. Standard cleaning and contact points disinfection are provided between two trips.
Vehicles are naturally ventilated at the end of each day. Our A/C are serviced. Recirculating air inside the coach is deactivated where appropriate, in order to limitate virus propagation.
Cooled conditioned air is allowed.
Disinfection and cleaning of our vehicles are insured by trained teams about risk prevention and how to use virucide product approved by french Government.
How does it happen inside the coaches?
To the extent possible, we recommend to our customers to respect physical distanciation measures inside and outside of our coaches.
Get on through the back door.
Wearing a mask is an obligation.
Hydroalcoholic gel is available for our passengers. Emergency masks are available for passengers who do not have one and in case of emergency on board.
Selling drinks and snacks is allowed on reservation 20 days before departure.
Toilets are closed except in case of emergency during the trip. Breaks are done regularly by our drivers.
Passenger have to take away their trash at the end of the trip.
How our drivers are equipped?
Drivers are supplied with gloves, mask and have at their disposal hydroalcoholic gel. Most of our drivers will have protective visor.
Our drivers are trained to disinfection and cleaning coaches outside the coach depot. During tours or long distance transfer, our drivers are supplied with disinfection kit (virucide spray, disinfectant wipes, products that permit to eliminate virus and bacterium).
What extra services?
Saybus is currently developing a geo-trackeding solution for all of our vehicles. This enable us to react quickly in case of an emergency.
Passengers on board will have to be registered on a list. This list has to be validated and controled by a tour director. The list will be communicate to the sanitary authorities in case of any infection.
Cancellation conditions due to the pandemic
If you want to cancel your trip, Saybus team are at your disposal. All you have to do is to send us a cancellation request by email at contact@saybus.fr or contact us at +33 (0) 4 72 56 10 20.
Our update cancellation policy is the following:
Free cancellation for all services up to 5 working days prior departure. Deposits and payments already done will refund in full.
Cancellation within 4 working days prior departure, our usual cancellation policy are retrievable in our general sales conditions.
My quote request
How do I get a quote to organise my journey?
You can send your requests to our teams through the following email address contact@saybus.fr. Our teams will process it and reply within 48 hours.
If you want to move ahead faster and if your request is neither a multi-destination service nor a large-scale service, you can quote your journey directly on our website Saybus.fr.
How to negotiate a contract to organise my journeys?
We invite our clients with recurring and numerous journeys to contact us and to inform us about their needs, in order to set up a negotiated contract.
You can send your request to contact@saybus.fr.
How to optimise my journey?
Our booking platform will respond to your requests simply and efficiently.
For more complex requests with stopovers or for the organisation of large-scale events, we invite you to contact us at contact@saybus.fr. One of our project managers will get back in touch with you to design your transport plan, optimise your costs and your routes.
How are our buses equipped?
Our grand touring coaches of standard capacity are equipped with A/C, a microphone, an audio player, a video player, toilets and a fridge. These vehicles are used for long distance journeys, long stays and extended city tours.
For short distance trips, the tourism coaches used are equipped with A/C a microphone and an audio player.
All of our vehicles are comfortable tourism coaches.
Should you need more equipment in your vehicle, please address your demand to our teams at contact@saybus.fr.
How many seats are available in coaches?
Our operating sites have vehicles from 8 to 93 seats.
Please note that the availability of vehicles depends on our planning at the time of the booking.
What is included in the price of the quote?
According to your request, the quote includes:
- The transfer by bus and the driving personnel
- Parking and toll fees
- City taxes for vehicles
- The driver’s meals.
In the online quote, the vehicle and the driver are not at your disposal outside the transfers indicated. For multi-destination journeys, please contact us.
Should you wish more services for your transport, we invite you to contact our team at contact@saybus.fr.
Vehicle and driver availability between transfers
In the online quote, the vehicle and the driver are not at your disposal between the transfers indicated in the form.
If you need the vehicle and the driver to be at your disposal, between the transfers indicated in the form, please send an email to contact@saybus.fr. We will send you an adapted quote.
What can I book on Saybus.fr?
Thanks to our booking platform, you can now:
- Rent a coach with a driver for a single transfer (e.g. Airport -> City centre, Lyon -> Paris, Paris -> Disneyland, etc.)
- Rent a coach with a driver for a return journey
- Rent a coach for a city tour (e.g. Paris for 5 hours, Bordeaux for 8 hours, etc.)
Specific journeys like multi-destination ones require the intervention of our project managers to design the transport plan and the preparation of financial elements. Our project managers will be attentive to your needs and will advise you for the organisation of these specific journeys.
What can I book from Saybus teams?
You can book any kind of coach service from our teams, namely:
- Renting a coach with a driver for a single journey
- Renting a coach with a driver for a return journey
- Renting a coach for a city tour
- Renting a coach for a stay in France or in Europe
- Renting a coach for a stay in a region
- Renting one or several coaches for sport, art or corporate events.
Our teams will study your requests sent to contact@saybus.fr.
When are Saybus teams available?
Our offices are open from Monday to Friday, between 09:00 and 12:00, and between 14:00 and 18:00. Outside office hours and for emergencies only (ongoing transports or transports the next day), you can reach us at +33 4 27 46 48 09.”
My booking
When should I book my journey?
We invite our dear clients to book their journey as soon as possible.
Concerning months from April to October, we recommend to book up to 6 months in advance.
Please note that coaches and driver availabilities are extremely limited in June.
How to book my journey?
If your quote has been processed directly by Saybus teams, the first step is to send us the signed quote together with your billing address. We will then check that we have available vehicles to operate the service.
The second step consists in proceeding to the payment according to the terms and conditions mentioned in the quote (“Terms of payment”).
Once this is done, you will receive a booking confirmation which means that your journey has been planned.
If your request has been processed on the website saybus.fr, you will be redirected to our payment platform if you wish to book your journey.
You will then receive a booking confirmation for your journey.
Please note that if your service starts in less than 20 days, your booking request will have to be validated by our teams first.
How do I modify or cancel my booking?
For any modification or cancellation of an order, you can go to your client area on saybus.fr. You can also contact our teams by email at contact@saybus.fr or by phone at +33 4 72 56 10 20.
Please note that cancellations are submitted to fees (“Cancellation fees”) mentioned in the quote. Please note that modification s will only be validated if in accordance with transport regulations and operational constraints. Modifications can also generate extra fees.
What are cancellation terms and conditions?
A booking cancellation is free up to 30 days before the departure date. Except in exceptional case (check measures taken in the COVID-19 situation).
Between 30 and 16 days prior to departure, the cancellation generates cancellation fees corresponding to 15% of the total price.
Between 15 and 8 days prior to departure, the cancellation generates cancellation fees corresponding to 30% of the total price.
Between 7 and 3 days prior to departure, the cancellation generates cancellation fees corresponding to 50% of the total price.
2 days prior to departure, the cancellation generates cancellation fees corresponding to 75% of the total price.
Less than 2 days prior departure, the cancellation generates cancellation fees corresponding to 100% of the total price.
My payment
How can I pay my booking?
You can pay by direct debit, credit and debit card (except American Express) or bank transfer.
If you are booking online and the departure is in less than 14 days, you will have to pay immediately.
If your service starts in more than 14 days, you will be invited to fill your payment information and the payment will occur 14 days prior to departure.
If you are a regular client, we invite you to contact our services to set up more adapted payment conditions.
During the journey
Which information do I need to send to Saybus before my departure?
Mandatory information to send us:
- Your final program and potential missing addresses and times.
- The contact details of a group leader present in the bus during the journey.
- Your emergency phone number, if necessary.
- The amount of luggage to transport.
- The list of passengers.
- A sign board / logo of the group, if so you wish.
Which information do I need before my departure?
Prior to your departure, we will send you the driver’s phone number (the day before the departure at the latest) and our emergency number to call in case of emergency.
How can I contact Saybus in case of emergency?
During your journey our team will be available 24/7 at +33 4 27 46 48 09
How to find my coach?
You will always have the driver’s contact details, who will have on his or her side the contact details of the group leader. You will also have the exact address for the pick-up.
In addition, we advise you to provide a sign or logo that will be displayed on the vehicle’s windshield.
Finally, for meetings at the airport, we propose a meet and greet service in the terminal, by our driver who will have your sign.
How can I contact my driver?
We will give you the driver’s contact details one day before the departure, at the latest. You will be able to contact him or her the day of the service for pick-up issues.
We would like to draw your attention to the fact that drivers are not allowed to phone when driving. If the driver cannot take your call, no worries, he or she will call you back. You can also call Saybus teams at +33 4 72 56 10 20 / +33 4 27 46 48 09.
What should I respect for my safety and the safety of other passengers?
It is forbidden to stand up in the coach when it is running. Moreover, the passenger’s personal safety belt must be fastened at all times by each passenger.
What can I do if I cannot find the coach or if it is late?
We invite our clients to contact us if the coach has a 10-minute delay. If you cannot reach your driver, please call us at +33 4 72 56 10 20 / +33 4 27 46 48 09. Saybus teams will inform you about the evolution of the situation in real time.
What are the regulations in road transport of passengers by coach?
We remind you important elements below:
- Working time for drivers: 12 hours as a maximum for a driver and 18 hours for a two-driver team.
- Driving time: 9 hours driving per day as a maximum for a driver.
- Break: a 45-minute break (or a 15-minute break followed by a 30-minute break) every 4.5 hour of driving. Between 21:00 and 06:00 (night hours), breaks occur every 4 hour of driving.
- Day off: one day off is mandatory for stays longer than 6 days on the French territory.
What is the capacity of the vehicle to store luggage?
We recommend to inform us about the amount of luggage to transport during the journey. Our teams are available by email at contact@saybus.fr or by phone at +33 4 72 56 10 20.
The size of our baggage holds depends on the type of coach. We can mobilise vehicles with large baggage holds or trailers to complete them.
Can we transport animals?
We will consider case by case every request. Please contact us by email at contact@saybus.fr or call us a +33 4 72 56 10 20.
What can I do if I have forgotten something in the coach?
Please contact us by email at contact@saybus.fr or by phone at +33 4 72 56 10 20 with your order number. We will address it as soon as possible.