Foire aux questions

How do I modify or cancel my booking?

For any modification or cancellation of an order, you can go to your client area on saybus.fr. You can also contact our teams by email at contact@saybus.fr or by phone at +33 4 72 56 10 20.

Please note that cancellations are submitted to fees (“Cancellation fees”) mentioned in the quote. Please note that modification s will only be validated if in accordance with transport regulations and operational constraints. Modifications can also generate extra fees.

How to book my journey?

If your quote has been processed directly by Saybus teams, the first step is to send us the signed quote together with your billing address. We will then check that we have available vehicles to operate the service.

The second step consists in proceeding to the payment according to the terms and conditions mentioned in the quote (“Terms of payment”).

Once this is done, you will receive a booking confirmation which means that your journey has been planned.

If your request has been processed on the website saybus.fr, you will be redirected to our payment platform if you wish to book your journey.

You will then receive a booking confirmation for your journey.

Please note that if your service starts in less than 20 days, your booking request will have to be validated by our teams first.

When should I book my journey?

We invite our dear clients to book their journey as soon as possible.

Concerning months from April to October, we recommend to book up to 6 months in advance.

Please note that coaches and driver availabilities are extremely limited in June.

When are Saybus teams available?

Our offices are open from Monday to Friday, between 09:00 and 12:00, and between 14:00 and 18:00. Outside office hours and for emergencies only (ongoing transports or transports the next day), you can reach us at +33 4 27 46 48 09.”

What can I book from Saybus teams?

You can book any kind of coach service from our teams, namely:

• Renting a coach with a driver for a single journey
• Renting a coach with a driver for a return journey
• Renting a coach for a city tour
• Renting a coach for a stay in France or in Europe
• Renting a coach for a stay in a region
• Renting one or several coaches for sport, art or corporate events.

Our teams will study your requests sent to contact@saybus.fr.

What can I book on Saybus.fr?

Thanks to our booking platform, you can now:

• Rent a coach with a driver for a single transfer (e.g. Airport -> City centre, Lyon -> Paris, Paris -> Disneyland, etc.)
• Rent a coach with a driver for a return journey
• Rent a coach for a city tour (e.g. Paris for 5 hours, Bordeaux for 8 hours, etc.)

Specific journeys like multi-destination ones require the intervention of our project managers to design the transport plan and the preparation of financial elements. Our project managers will be attentive to your needs and will advise you for the organisation of these specific journeys.

Vehicle and driver availability between transfers

In the online quote, the vehicle and the driver are not at your disposal between the transfers indicated in the form.

If you need the vehicle and the driver to be at your disposal, between the transfers indicated in the form, please send an email to contact@saybus.fr. We will send you an adapted quote.

What is included in the price of the quote?

According to your request, the quote includes:

• The transfer by bus and the driving personnel
• Parking and toll fees
• City taxes for vehicles
• The driver’s meals.

In the online quote, the vehicle and the driver are not at your disposal outside the transfers indicated. For multi-destination journeys, please contact us.

Should you wish more services for your transport, we invite you to contact our team at contact@saybus.fr.

How many seats are available in coaches?

Our operating sites have vehicles from 8 to 93 seats.

Please note that the availability of vehicles depends on our planning at the time of the booking.

How are our buses equipped?

Our grand touring coaches of standard capacity are equipped with A/C, a microphone, an audio player, a video player, toilets and a fridge. These vehicles are used for long distance journeys, long stays and extended city tours.

For short distance trips, the tourism coaches used are equipped with A/C a microphone and an audio player.

All of our vehicles are comfortable tourism coaches.

Should you need more equipment in your vehicle, please address your demand to our teams at contact@saybus.fr.

How to optimise my journey?

Our booking platform will respond to your requests simply and efficiently.

For more complex requests with stopovers or for the organisation of large-scale events, we invite you to contact us at contact@saybus.fr.  One of our project managers will get back in touch with you to design your transport plan, optimise your costs and your routes.

How to negotiate a contract to organise my journeys?

We invite our clients with recurring and numerous journeys to contact us and to inform us about their needs, in order to set up a negotiated contract.

You can send your request to contact@saybus.fr.