Discover our projects and our operational excellence through detailed customer cases.
What are cancellation terms and conditions?
A booking cancellation is free up to 30 days before the departure date. Except in exceptional case (check measures taken in the COVID-19 situation).
Between 30 and 16 days prior to departure, the cancellation generates cancellation fees corresponding to 15% of the total price.
Between 15 and 8 days prior to departure, the cancellation generates cancellation fees corresponding to 30% of the total price.
Between 7 and 3 days prior to departure, the cancellation generates cancellation fees corresponding to 50% of the total price.
2 days prior to departure, the cancellation generates cancellation fees corresponding to 75% of the total price.
Less than 2 days prior departure, the cancellation generates cancellation fees corresponding to 100% of the total price.
How do I modify or cancel my booking?
For any modification or cancellation of an order, you can go to your client area on saybus.fr. You can also contact our teams by email at firstname.lastname@example.org or by phone at +33 4 72 56 10 20.
Please note that cancellations are submitted to fees (“Cancellation fees”) mentioned in the quote. Please note that modification s will only be validated if in accordance with transport regulations and operational constraints. Modifications can also generate extra fees.
How to book my journey?
If your quote has been processed directly by Saybus teams, the first step is to send us the signed quote together with your billing address. We will then check that we have available vehicles to operate the service.
The second step consists in proceeding to the payment according to the terms and conditions mentioned in the quote (“Terms of payment”).
Once this is done, you will receive a booking confirmation which means that your journey has been planned.
If your request has been processed on the website saybus.fr, you will be redirected to our payment platform if you wish to book your journey.
You will then receive a booking confirmation for your journey.
Please note that if your service starts in less than 20 days, your booking request will have to be validated by our teams first.
When should I book my journey?
We invite our dear clients to book their journey as soon as possible.
Concerning months from April to October, we recommend to book up to 6 months in advance.
Please note that coaches and driver availabilities are extremely limited in June.