Foire aux questions
Thanks to our FAQ, find the answers to the most frequent questions.
What can I do if I have forgotten something in the coach?
Please contact us by email at email@example.com or by phone at +33 4 72 56 10 20 with your order number. We will address it as soon as possible.
Can we transport animals?
We will consider case by case every request. Please contact us by email at firstname.lastname@example.org or call us a +33 4 72 56 10 20.
What is the capacity of the vehicle to store luggage?
We recommend to inform us about the amount of luggage to transport during the journey. Our teams are available by email at email@example.com or by phone at +33 4 72 56 10 20.
The size of our baggage holds depends on the type of coach. We can mobilise vehicles with large baggage holds or trailers to complete them.
What are the regulations in road transport of passengers by coach?
We remind you important elements below:
- Working time for drivers: 12 hours as a maximum for a driver and 18 hours for a two-driver team.
- Driving time: 9 hours driving per day as a maximum for a driver.
- Break: a 45-minute break (or a 15-minute break followed by a 30-minute break) every 4.5 hour of driving. Between 21:00 and 06:00 (night hours), breaks occur every 4 hour of driving.
- Day off: one day off is mandatory for stays longer than 6 days on the French territory.
What can I do if I cannot find the coach or if it is late?
We invite our clients to contact us if the coach has a 10-minute delay. If you cannot reach your driver, please call us at +33 4 72 56 10 20 / +33 4 27 46 48 09. Saybus teams will inform you about the evolution of the situation in real time.
What should I respect for my safety and the safety of other passengers?
It is forbidden to stand up in the coach when it is running. Moreover, the passenger’s personal safety belt must be fastened at all times by each passenger.
How can I contact my driver?
We will give you the driver’s contact details one day before the departure, at the latest. You will be able to contact him or her the day of the service for pick-up issues.
We would like to draw your attention to the fact that drivers are not allowed to phone when driving. If the driver cannot take your call, no worries, he or she will call you back. You can also call Saybus teams at +33 4 72 56 10 20 / +33 4 27 46 48 09.
How to find my coach?
You will always have the driver’s contact details, who will have on his or her side the contact details of the group leader. You will also have the exact address for the pick-up.
In addition, we advise you to provide a sign or logo that will be displayed on the vehicle’s windshield.
Finally, for meetings at the airport, we propose a meet and greet service in the terminal, by our driver who will have your sign.
Which information do I need to send to Saybus before my departure?
Mandatory information to send us:
- Your final program and potential missing addresses and times.
- The contact details of a group leader present in the bus during the journey.
- Your emergency phone number, if necessary.
- The amount of luggage to transport.
- The list of passengers.
- A sign board / logo of the group, if so you wish.
Which information do I need before my departure?
Prior to your departure, we will send you the driver’s phone number (the day before the departure at the latest) and our emergency number to call in case of emergency.
How can I pay my booking?
You can pay by direct debit, credit and debit card (except American Express) or bank transfer.
If you are booking online and the departure is in less than 14 days, you will have to pay immediately.
If your service starts in more than 14 days, you will be invited to fill your payment information and the payment will occur 14 days prior to departure.
If you are a regular client, we invite you to contact our services to set up more adapted payment conditions.
What are cancellation terms and conditions?
A booking cancellation is free up to 30 days before the departure date. Except in exceptional case (check measures taken in the COVID-19 situation).
Between 30 and 16 days prior to departure, the cancellation generates cancellation fees corresponding to 15% of the total price.
Between 15 and 8 days prior to departure, the cancellation generates cancellation fees corresponding to 30% of the total price.
Between 7 and 3 days prior to departure, the cancellation generates cancellation fees corresponding to 50% of the total price.
2 days prior to departure, the cancellation generates cancellation fees corresponding to 75% of the total price.
Less than 2 days prior departure, the cancellation generates cancellation fees corresponding to 100% of the total price.